Once you start selling a lot of products you are going to have support issues and handling support issues over email is a hassle and doesn’t work.

With a support ticket system you can track all your client’s issues in one place.

The ticket constitutes the primary work context of the help desk. A request to your help desk generates a ticket, whether it’s sent by email or submitted online.

• asset3.zendesk.com/images/site/small_a.png); background-position: 0% 0%;”>An active ticket always has its settings available in a panel at the top of the page – status, priority and type. Here, you control ticket assignments and add comments and tags. Tags are linked for looking up related tickets.
• asset3.zendesk.com/images/site/small_b.png); background-position: 0% 0%;”>Macros are automated actions a.k.a. canned replies or quick cases that fills out ticket properties with predefined content. Handy for repeatable tasks.
• asset3.zendesk.com/images/site/small_c.png); background-position: 0% 0%;”>Whenever you update a ticket, you can generate a solution or a macro based on the ticket information and settings.
• asset3.zendesk.com/images/site/small_d.png); background-position: 0% 0%;”>Below the ticket panel you have the complete ticket conversation, complete with all comments, actions, changes and notifications logged.
• asset3.zendesk.com/images/site/small_e.png); background-position: 0% 0%;”>The ticket requester is clearly denoted with profile and ticket data, also for user’s organization, and agents can jot down shared notes on users and organizations from the ticket itself.
• asset3.zendesk.com/images/site/small_f.png); background-position: 0% 0%;”>Work space real estate is reserved for widgets and mash-ups. To tie in legacy data or web services. Integration to various third-party web applications are implemented as a widget.

Every ticket has it’s own unique URL.  And you can always jump directly to a ticket by typing the ticket number in the search field, available on every page.

Additional features:

• Switch your ticket view to a table format, a tag cloud, an RSS feed or CSV export with one click. Table views are fully customizable – pick ticket columns, order and grouping that suits your needs.
• Tickets are ranked by score and color-coded accordingly – helps you prioritize which tickets to address first.
• The initial ticket description and ticket properties are available at a glance.
• Same goes for the latest action and comment to the ticket.
• Macros for Canned Replies and Beyond
• Knowledge base makes it easy to publish solutions, guides and tips & tricks from the context of a ticket and share it with the end-user community. Minimizing the distance from thought to action.
• When an end-user accesses the help desk, he can check up on his requests and access the community.
• All data in the help desk are full text searchable and browseable.
• intuitive interface for implementing your own workflow and business rules in all corners of the system
• You’re able to customize your help desk in a variety of ways. You can customize the support email address(es) and web site address to an address in your domain. The html email template used for all communication is fully customizable.
• And welcome messages, notifications, colors and logos are all customizable to follow your own brand and design.
• Tags replace the traditional categorization paradigm. Instead of a rigid and opaque category tree, the help desk employs tags to describe your tickets.
• Just as you can choose an RSS feed to follow your ticket queue, you can use e-mail to work with your tickets. The help desk has complete e-mail ticket integration.

Get all this in about a week for $495 discounted to $247